Updated: December 31, 2019

Zoom Video Communications, Inc. ("Zoom") uses certain subprocessors to support delivery of our Services. This page provides important information about the identity, location and role of each Subprocessor.

What is a Subprocessor:

A subprocessor is a third party data processor engaged by Zoom, who has or potentially will have access to or process customer data.

Due Diligence:

Prior to engaging any third party Subprocessor, Zoom evaluates their security and privacy posture.

Zoom Subprocessors

Subprocessor

Description

Location

Sales

People.ai

CRM updater

United States

Success and Support

Zendesk

Cloud-based Customer Service Platform

United States

Wootric

Customer survey platform

United States

Totango

Customer "on-boarding" tool and customer experience tracker

United States

Answerforce

Answering Service for Customer Support

United States

Rocket Science Group, LLC

Meeting notification  email provider (Mandrill)

United States

Five9

Call center software

United States

EPS Ventures

technical support and billing support

Malaysia

WKJ Consultancy

technical support and billing support

Malaysia

Relationship Management

Salesforce

CRM Platform

United States

Billing

CyberSource

Payment management and fraud detection system

United States

Adyen

Payment management and fraud detection system

Europe

Zuora

Subscription management, automated billing and collections

United States

Infrastructure

Amazon Web Services

Cloud Infrastructure

 

United States, E.U., Canada, Australia*

Oracle America, Inc.

Cloud infrastructure provider for free accounts

 

United States

Bandwidth

Infrastructure for ZoomPhone 911

United States

Updates

As our business grows and evolves, the Subprocessors we utilize may also change. We will provide the owner of Customer’s account with notice of any new Subprocessors to the extent required under contractual agreement, along with posting such updates here.

You may also use the form below to subscribe to updates.